Customer Service

Thank you for visiting our website. Our hope is that our online store is always at your service and available to you according to your busy schedule. We are always open to your feedback on how to make the shopping experience we provide better for you.

How to contact us

Check out our Contact Us page for contact details.

How to return a product to us

At Dr. Uniforms our goal is your satisfaction. If you are unsatisfied with your purchase, it may be returned within 20 days of purchase to our location for an in-store credit only, less the shipping/handling fees with a receipt showing your order. We do not off Refunds on placed orders via this website, but only in-store exchange or in-store credit towards something else in the store. A 20% restocking fee may be applied to items that are returned from this website. 

Example: If you spent $100, minus tax and ship fees on items and look to return for store credit, then you will be charged $20. and then the balance will then be your credit total to use, which in this case. $80, as an example.

You can visit our Utica NY location to exchange or return your item(s) or return by mail.

 There is a 25%
restocking fee on all returns on the cost of items if items need to go back to Cherokee. And new shipping fees will apply for any new orders that we have to process within the store as a re-order.  

The website offers at times flat rate shipping fees or special pricing outside of the store, which is not the same shipping fee if we need to return to Cherokee and will be figured at the time of return.  Understandably, we cannot accept returns of items that are worn, altered, laundered, embroidered, screen printed or damaged by the purchaser. Items should be in original condition and packaging with all tags and labels as shipped. Footwear must be clean and in the original condition for return for credit. Please try on your shoes on a clean, dry surface to avoid discoloration to the white soles. Shipping and handling costs are not refundable. To assure proper credit, all returns are subject to inspection upon receipt. There are two ways to return an item: 1) Bring it to our store(s) with your receipt: 1311 Oriskany St West Utica, NY 13502 2) Mail it with your receipt by using the return shipping information provided here. Ship via insured mail or carrier. Return shipping cost and original shipping and handling are not refundable unless
item is manufacturer defective when shipped. If you would like to make an exchange, please refer to the sizing charts to assure proper fit and note "exchange" on the return label. 1311 Oriskany St West Utica, NY 13502